Terms & Conditions
1. General Information
Welcome to The Fly_Way Brand (“we,” “us,” “our”). By purchasing from or accessing our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
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2. Custom Orders
All of our products are custom-made to order. Once your order is placed, no changes, cancellations, or refunds can be made. It is your responsibility to review all personalization details — including spelling, colors, and sizes — before completing your order.
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3. Payments
Full payment is required at the time of purchase. We accept major credit cards and other approved payment methods listed at checkout. Orders will not be started until payment is received and verified.
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4. Production & Processing
Production times vary depending on the item and design complexity. Estimated delivery times are only approximations and not guaranteed. We are not responsible for delays caused by suppliers, carriers, or other factors beyond our control.
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5. Shipping & Delivery
Once your order has shipped, we are not liable for lost, stolen, or delayed packages caused by shipping carriers. Please ensure your shipping address is correct at checkout. Any reshipments due to incorrect addresses will be the buyer’s responsibility.
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6. Returns & Refunds
All sales are final due to the custom nature of our products.
We only replace items that are damaged, defective, or incorrect due to our mistake.
To qualify for a replacement:
Notify us within 3 business days of delivery.
Provide clear photos and your order number.
If approved, we will remake or replace the item at no cost to you.
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7. Intellectual Property
All designs, images, logos, and content on our website are the intellectual property of [Your Brand Name]. You may not copy, reproduce, or use any materials without written permission.
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8. Product Variations
Due to screen differences, fabric variations, and handmade production, slight color or placement differences may occur. These variations are not considered defects.
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9. Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages resulting from product use, shipping delays, or order issues beyond our control. Our liability is limited to the value of the product purchased.
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10. Privacy
Your personal information is used only for order processing and communication. We do not sell or share your data with third parties except as required to complete your purchase.
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11. Policy Updates
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website constitutes your agreement to the revised terms.
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By placing an order with The Fly_Way Brand, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Return & Exchange Policy
Because all of our items are custom-made, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to our error.
All Sales Are Final
Each product is made uniquely for you. Once an order is placed, production begins immediately — for that reason, we cannot cancel, change, or refund orders once they are in progress.
Damaged or Incorrect Orders
If you receive an item that is damaged or incorrect:
1. Contact us within 3 business days of delivery.
2. Include your order number, photos of the issue, and a brief description.
3. If approved, we will remake or replace the item at no additional cost.
Please note: Normal wear, color variations from screen display, or size issues due to customer selection are not considered defects.
Shipping Issues
We are not responsible for delays, losses, or damages caused by the shipping carrier. Once your order is marked as delivered by the carrier, it is considered fulfilled.
Order Approval
By completing your purchase, you confirm that all personalization details, spellings, colors, and sizes are correct.